Jiliebo Privacy Policy – Your Data Is Completely Safe

Jiliebo is a trusted online Sports Betting and gaming platform in Bangladesh. We believe privacy is a fundamental right — which is why this policy clearly explains what data we collect, why we collect it, and how it stays protected.

By creating an account on jiliebo or using our platform, you agree to this Privacy Policy. We may update this policy from time to time, and you will be notified of any changes via email or in-platform notification.

This privacy policy governs our Terms & Conditionsis an integral part of. Please read both documents together to get a full picture of your relationship with jiliebo.

Jiliebo collects different types of information for different purposes. Below is a transparent breakdown of the data we collect:

We only collect information that is strictly necessary to provide our services. Requesting data beyond that goes against our policy.

Jiliebo uses your data only for specific, legitimate purposes. We never use your information beyond what has been authorized.

• Account Management: Your data is used for registration, login, password reset, and account verification.
• Payment Processing: Financial information is used to process deposits and withdraw payouts.
• Customer Support: Our support team may access your information to resolve complaints or issues.
• Security & Fraud Prevention: Device and behavioral data are analyzed to detect suspicious activity.
• Age & Identity Verification: Identity documents are used during the KYC process.
• Promotional Communications: With your consent, we may send you offers and bonus-related messages. You can unsubscribe at any time.
• Service Improvement: By analyzing usage patterns, we continuously improve the jiliebo experience.
• Legal Obligation: Your data may be used to meet regulatory requirements.

Jiliebo does not sell or share your data with advertisers. However, limited data may be shared in specific circumstances:

• Payment Processor: Only the information necessary to process transactions is shared with bKash, Nagad, or Rocket.
• Identity Verification Service: Minimal data may be shared with trusted third parties for KYC verification.
• Legal Authority: If required by a court order or government directive, we are obligated to provide the relevant data.
• Licensing Authority: Audit data may be shared with regulatory bodies to maintain our license.
• Business Transfer: In the event of an acquisition or merger, your data may be transferred to the new entity, but this privacy policy will remain in effect.

The jiliebo website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features. jiliebo does not use third-party tracking cookies.

Jiliebo follows internationally recognized technologies and processes to keep your data secure. Our security framework is multi-layered:

• SSL/TLS Encryption: All web traffic on jiliebo is protected by 256-bit SSL encryption. The 🔒 icon in your browser confirms your connection is secure.
• Data Encryption: Sensitive data such as passwords and financial information is stored in encrypted form.
• Two-Factor Authentication: We encourage you to keep 2FA enabled on your account. It adds an extra layer of security to keep your account protected.
• Regular Security Audits: jiliebo's systems are regularly audited by independent third-party security experts.
• Limited Access: Only authorized personnel can access your data. All access is logged and recorded.
• Firewall & DDoS Protection: Our servers are protected by industry-standard firewalls and advanced cyber attack prevention systems.

Jiliebo does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: Retained for as long as the account is active. Up to 5 years after account closure.
• Transaction Data: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
• KYC Documents: Age and identity verification documents are retained for 5–7 years as required by law.
• Betting History: Retained for 3 years for dispute resolution and audit purposes.
• Communication records: Support chat and email records are retained for 2 years.
• Cookie data: From session-length up to a maximum of 1 year, depending on the cookie type.

Once the retention period expires, data is securely deleted or anonymized. You may request deletion of specific data, though legal obligations may prevent this in some cases.

As a jiliebo user, you have important rights over your own data. To exercise these rights, email us at support@jiliebo.bet.

We aim to respond to rights requests within 30 days of receipt. For complex cases, this may take longer, but you will be notified.

Jiliebo strictly prohibits registration by anyone under 18. We do not knowingly collect or store any data from minors.

If a minor has registered on our platform by mistake and this comes to our attention, the account will be immediately closed and all collected data will be deleted.

If you have any questions or concerns about this Privacy Policy, please don't hesitate to get in touch. We take all inquiries seriously and aim to respond promptly.

If we are unable to resolve your concern to your satisfaction, you have the right to lodge a complaint with the relevant data protection authority.